Project Management for Senior Managers and Customers



Course Description

This one-day course introduces the senior managers, department managers, customers, and other key stakeholders to the principles and processes of project management. Based on the Project Management Institute’s (PMI®’s) Guide to the Project Management Body of Knowledge (PMBOK®) Sixth Edition, the course introduces participants to common terms, concepts, tools, techniques, documents, and processes. Additionally, the course outlines the roles, responsibilities, and contributions of managers, customers, and key stakeholders to successfully plan, execute, monitor and control, and close a project. Participants are encouraged to bring copies of their company’s mission statements and strategic plans with them to class. Participants will receive 6.5 PDUs upon completing this course.


Some experience overseeing, managing, or working on projects helpful, but not required.

Course Outline

Course Outline

Lesson 1: Project Management Introduction

  • Project Management Introduction Overview
  • Defining Projects (1.2.1)
  • The Importance of Project Management (1.2.2)
  • Organizational Goals, Strategy, Portfolio, Program, Project, and Operations Management (1.2.3)
  • Project Selection Criteria
  • Case Study Selection
  • The Project Life Cycle Overview
  • Benefits Measurement Plan

Lesson 2: The Environment in Which Projects Operate

  • The Environment in Which Projects Operate Overview
  • Project Management Office

Lesson 3: The Role of the Project Manager

  • The Role of the Project Manager Overview (3.1)
  • Project Management Competencies (3.4)
  • Levels of Skills Capability (3.4)
  • Comparison of Leadership and Management (3.4.5)

Lesson 4: Initiating Processes

  • Initiating Process Group Overview
  • Develop Project Charter (4.1)
  • Identify Stakeholders (13.1)

Lesson 5: Planning Processes

  • Planning Process Group Overview
  • Section A: Management Plans
    • Develop Project Management Plan (4.2)
    • Plan Stakeholder Engagement (13.2)

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Course Code


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Instructions Method

Instructor Led