Overview

Course Description

Whether you’re a new manager or looking to have more influence in your current management role, the challenges you face come in in all shapes and sizes – a direct report’s anxious questions, your boss’s last-minute assignment, or a blank business case. To reach your full potential in these situations, you need to master a new set of business and personal skills. In particular, managing successfully entails setting and monitoring the performance of individuals, teams, and yourself. This course provides best practices on a wide variety of mission-critical topics such as performance management, understanding key financial statements, the fundamentals of strategy, emotional intelligence, and building your employee’s trust. The class is very hands on: participants engage in numerous exercises specifically tailored to the management discipline to improve their overall effectiveness.

Prerequisites

A basic familiarity with the subject matter is helpful, but not required.

Course Outline

Lesson 1: Managing Individuals – The Critical Importance of Performance Management

• The Characteristics of Effective Goals
• Define Employee Goals and Decide How They Are Measured
• Collaborate with Your Employee to Create a Plan for Moving Forward
• Make a Habit of Providing Feedback
• Coach Your Employees to Close Performance Gaps
• How to Keep Your Employees Motivated
• Understand Your Employee’s Wants and Needs
• Expand Your Employee’s Skill Sets
• Craft a Development Plan
• How to Develop Someone Who’s Struggling

Lesson 2: Managing Individuals – Formal Performance Reviews

• The Case for and Against Annual Appraisals
• Assess Performance, but Rethink Ratings
• How to Conduct the Review Conversation
• Define New Goals for a New Cycle

Lesson 3: Managing Individuals – Tough Topics

• Responding to the Steady Worker
• Preventing Burnout on Your Team
• Managing the Performance of Remote Employees

Lesson 4: Managing Individuals – Delegation and Developing Talent

• Delegating with Confidence
  • Benefits of Delegation
  • Developing a Delegation Plan
  • Sharing Your Delegation Plan with Your Employees
  • Providing Support
  • Avoiding Reverse Delegation
• Developing Talent
  • Employee Development as a Priority
  • Creating Career Strategies for Your Staff
  • Developing High-Potential Talent
  • Stretch Assignments

Lesson 5: Managing Teams

• Leading Teams
  • Team Culture and Dynamics
  • Managing Cross-Cultural Teams
  • Managing Virtual Teams
  • Productive Conflict Resolution
• Fostering Creativity
  • Plan a Creative Session
  • Tolls for Generating Ideas
  • Make Sure All Perspectives Are Heard
  • Dealing with Negativity
• Hiring – And Keeping – The Best
  • Crafting a Role
  • Recruiting World-Class Talent
  • Retaining Employees
  • Motivation and Engagement

Lesson 6: Managing the Business

• Strategy: A Primer
  • Your Role in Strategy
  • What is Strategy
  • Developing Your Strategy
  • Leading Change and Transitions
• Mastering Financial Tools
  • The Basics of Financial Performance
  • Understanding Financial Statements
  • Budgeting
• Developing a Business Case
  • Stakeholder Perspectives
  • Clarifying the Need and Value
  • Cost/Benefit Analysis
  • Risk Identification and Mitigation
  • Writing Your Business Plan
  • Getting Buy-in from Your Team