20688 Supporting Windows 8.1


Course Description

 In this course, students will gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.

 Audience Profile

This course is intended for experienced information technology (IT) professionals that remotely manage and maintain Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery. The secondary audience for this course can include students preparing to take exam 70-688.


 Before attending this course, students must have: •Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS) •Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management •Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS) •Windows Server 2008 R2 or Windows Server 2012 fundamentals •Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8 •Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system •Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

 Learning Objectives

 After completing this course, students will be able to: •Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1. •Troubleshoot startup issues and operating system services on a Windows 8.1 system. •Resolve issues related to hardware devices and device drivers. •Troubleshoot computers remotely. •troubleshoot issues related to network connectivity. •Troubleshoot client configuration failures and GPO application issues. •Troubleshoot issues related to user settings. •Troubleshoot remote connectivity issues. •Resolve issues related to accessing resources from computers that are domain-joined. •Resolve issues related to accessing resources from computers that are not domain-joined. •Troubleshoot issues related to application installation and operation. •Maintain Windows 8.1 following deployment. •Design and implement extranet connectivity for Windows 8. •Recover a computer running Windows 8.1.

Course Outline

Course Outline

1 – Implementing a Troubleshooting Methodology

Overview of Windows 8.1 Overview of Troubleshooting Steps Lab : Troubleshooting Windows 8.1

2 – Troubleshooting Startup Issues

Overview of the Windows 8.1 Startup Recovery Environment Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Recovering BitLocker-Protected Drives Lab : Troubleshooting Startup Issues Lab : Recovering BitLocker-Encrypted Drives

3 – Troubleshooting Hardware and Device Drivers

Overview of Hardware Troubleshooting Troubleshooting Physical Failures Troubleshooting Device Driver Failures Monitoring Reliability Configuring the Registry Lab : Troubleshooting Hardware and Device Drivers

4 – Troubleshooting Remote Computers

Using Remote Desktop Using Remote Assistance Remoting with Windows PowerShell Lab : Troubleshooting Remote Computers

5 – Resolving Network Connectivity Issues

Determining Network Settings Troubleshooting Network Connectivity Issues Lab : Resolving Network Connectivity Issues

6 – Troubleshooting Group Policy

Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab : Troubleshooting Group Policy

7 – Troubleshooting User Settings

Troubleshooting Sign-in Issues Troubleshooting the Application of User Settings Lab : Troubleshooting Sign-in Problems Lab : Troubleshooting the Application of User Settings

8 – Configuring and Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues Troubleshooting NAP Issues Troubleshooting DirectAccess Lab : Configuring Network Access Protection Client Settings Lab : Configuring and Testing DirectAccess

9 – Troubleshooting Resource Access within a Domain

Troubleshooting File Access Issues Troubleshooting File Permissions Issues Troubleshooting Printer Access Issues Lab : Troubleshooting Resource Access within a Domain

10 – Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

Configuring Workplace Join Configuring and Troubleshooting Work Folders Configuring and Troubleshooting OneDrive Access Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

11 – Troubleshooting Applications

Troubleshooting Desktop App Installation Issues Troubleshooting Desktop Apps Managing Windows Store Apps Troubleshooting Internet Explorer Implementing Client Hyper-V Lab : Troubleshooting Desktop Apps Lab : Troubleshooting Windows Internet Explorer

12 – Maintaining Windows 8.1

Managing Windows Activation Monitoring and Configuring Performance Options in Windows 8.1 Protecting Windows 8.1 from Malware and Viruses Applying Application and Windows Updates Lab : Maintaining Windows 8.1

13 – Recovering Windows 8.1

File Recovery in Windows 8.1 Recovery Options in Windows 8.1 Lab : Troubleshooting a Windows 8.1 Computer (1) Lab : Troubleshooting a Windows 8.1 Computer (2)


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